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Order Fulfillment Information
Orders will be shipped from our shop within 3 business days of the day they were placed, except when noted otherwise in the news section of our home page or in the item description. If any item you have order is backordered or temporarily out of tock we will ship all items together, once the backordered item(s) arrives.
Payment Information
Payments can be made with Visa and MasterCard. Payment by mail and Paypal is unavailable.
Shipping Information
We ship to the United States & Internationally. Be sure to choose the appropriate shipping option for your order.
To track US orders please select UPS as your delivery option.
To track international orders please select UPS Worldwide Expedited.
If you select a delivery option that does not provide tracking information, we cannot be responsible for lost or stolen packages.
Please note, orders shipped to international destinations can often be delayed in customs. If you wish to be able to track your order chose UPS Worldwide Expedited shipping as explained above. Otherwise we are unable to answer any questions regarding your order.
IMPORTANT CUSTOMS INFORMATION!
While we do offer international shipping, please be advised that you are responsible for any customs duties billed upon delivery. All order invoices are shipped with international shipments so customs is aware of the total price paid.
Refund Policy
All sales are final here at the DF shop, so please choose your merchandise carefully.
If any items are damaged during shipping you are responsible for contacting the shipping carrier and placing a claim in order to get a refund for the goods. We advise that you inspect packages upon delivery and report any damage directly to the carrier, refusing the delivery if necessary as this aids in the claim process and speedy turn around of a non damaged product. You should also contact us asap so we can provide assistance.
Currency Information
All prices on this website are listed in United States Dollars ($USD).
Double Fine Productions was founded in July of 2000, in an old, possibly haunted, clog shop in San Francisco. There was a lot of money floating around back then, and a lot of ghosts, and stuff like this happened all the time. The founder, Tim Schafer, created for his previous company (LucasArts) such games as Grim Fandango, Full Throttle, and (half of) Day of the Tentacle. He started Double Fine with a big chunk of the Grim team, and a big chunk of new people. These hardened industry curmudgeons were then thrown into an unheated warehouse with some talented kids fresh out of art school, some rats, and some freaky characters who just wandered in off the street that everybody is afraid to ask who they are.
The team has recently released their first game together-- the critically-acclaimed psychic adventure that the kids are calling the Excellent Game PSYCHONAUTS! And moved into nicer offices. Double fine is now, among other things, forty or so well-groomed individuals, dedicated to making highly original games that are good and that are fun and that you will like; in time, love. The happy people of Double Fine are your friends, and some of the only people in the world you can trust.
The unhappy people of Double Fine, well, I would just try to avoid eye contact with them if you can. For more of this sort of valuable information, try mailing us at info@doublefine.com. You never know what might happen.
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